If you need assistance with your paycheck, benefits, open enrollment, portal access, or anything else, our HR experts are standing by. Reach out and let us know how we can help you today.

24/7 Help

Contact us anytime using the form below and we will get back to you during our helpline business hours.

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Monday-Friday from 8:00 am – 5:00 pm
Reach a live HR agent based in the USA.

Procare HR Helpline

Please fill out the following form to reach our Employee Support Services 24/7. Do not include confidential information such as social security number, direct deposit, and personal identification numbers. We will reply to your message within one business day.

Frequently Asked Questions

My paycheck is incorrect

If you feel there is an error on your paycheck, please fill out the form and add details about why you feel there is an error. Our payroll team will review and get back to you within 1-2 business days.

Where is my dental and vision cards?

If your dental or vision insurance provider is MetLife, you will not receive your card in the mail. If you would like the card information sent to you, fill out the form above and our team will get back to you within 2 business days.

If you do not have MetLife and have not received your insurance card, fill out the form above and our team will submit a request on your behalf to the carrier.

How do I increase my HSA contribution?

If you are currently enrolled in HSA benefit plans,  fill out the form above with the requested change amount per pay period. Our Benefits Team will get back to you within 4 business days.

If you are not contributing to an HSA plan currently, reach out to our benefits team – 

How do I add my dependent's social security number?

Login to your HR account and click on the tab “Main”. On the left side, click on “Account Contacts”. Then find the dependent and click the three dots under “Actions”, select “View/Edit”. Enter the social security number and click “Save”. 

If the person is it not listed, Click “+Add”. Fill in the required information in the fields – First Name, Last Name, Relationship, Birth Date (optional), and Social Security Number. Click “Save”.


HR Solutions for the Care Industry

Managing all the HR functions including compliance and risk mitigation is a lot to handle on your own. We completely take on your HR stress and burden.

Service Overview

Resources for the Care Industry

Stay up to date on the latest laws and regulations, trends, and best practices across the senior care industry.

All Resources


Learn More about Procare HR

Whether you want to work with us or for us, learn more about our company, team, and what drives us.